New ‘Operating Procedure’ for Amazon, Flipkart to Ensure Safe E-Commerce Deliveries
Making the chief working officer (COO) of corporations resembling Amazon and Flipkart answerable for strict implementation of social distancing and sanitization norms and workers compulsorily downloading the Aarogya Setu app are among the many measures proposed within the draft Standard Operating Procedure (SOP) for e-commerce operations throughout the COVID-19 pandemic.
With the federal government permitting e-commerce corporations to function throughout the nationwide lockdown, a draft SOP has been formulated and circulated to stakeholders.
“The purpose of this SOP is to provide health and safety guidance for cleaning, maintaining hygiene and safety at the workplace during a pandemic outbreak across the supply chain, including First Mile Sellers,” in accordance with the draft norms, accessed by PTI.
The COO, it stated, can have the general accountability for guaranteeing the compliance necessities of the SOPs.
Also, a regional facility and infrastructure supervisor or comparable shall be answerable for finishing up particular duties whereas the administration shall be answerable for educating and speaking the necessities of the SOP pointers to all stakeholders.
The draft SOP supplies for screening of staffers at vendor, warehousing and sale operations for COVID-19 signs (cough, sneezing, fever, respiration issue) at entry and instant reporting to a close-by hospital in case of any signs.
In the occasion of any workers turning out to be constructive for COVID-19, the whole facility shall be instantly evacuated and all property shall be coated and remoted.
“It is mandatory of all staff and business owners to download and register on Aarogya Setu application and if applicable on the Suraksha Store app also,” it stated.
Logbook has to be maintained for each worker and customer accessing the premises.
“Management is responsible for the safekeeping of such logbooks and forms with detailed information of such visitors, such as name, age, address (current and permanent), proof of residence, mobile number, among others),” the draft SOP acknowledged.
It supplies for all workers utilizing handwash/sanitizer at entry, at periodic intervals, and earlier than exit from a facility.
Warehouses and hubs have to run on staggered shifts foundation manpower availability to restrict crowding. All workers have to be supplied with masks on the entrance by the MSME/first-mile vendor.
They are additionally supposed to keep social distancing, notably at locations most susceptible to gathering, resembling loading bays.
“Seller workers to keep a minimum distance of three ft from e-commerce 1st-mile govt,” it stated.
The draft SOP additionally supplies for detailed pointers for the cleansing of the premises of sellers, together with moist mopping with disinfectant as soon as a day, wiping of all trolleys and different industrial machines every 4 hours with disinfectant and cleansing of doorknobs every two hours.
All first-mile sellers/ MSMEs should comply with FSSAI”s meals hygiene and security pointers for meals enterprise throughout the COVID-19 pandemic.
“E-commerce firm shall decide high-risk areas/impacted pandemic zones and perform fumigation of warehouse websites by exterior distributors, not less than as soon as each 15 days or if any threat is recognized (for instance any individual visiting the warehouse has been in touch with a COVID-19 constructive individual), whichever is earlier,” it stated.
Also, autos used for supply want to be cleaned and norms comparable to workers for drivers adopted.
During the final mile buyer supply, every supply staffer/driver should carry a firm ID card and autos used to have to be cleaned/sanitized/disinfected.
“Bags used by the delivery person for carrying shipments shall be cleaned before they leave for delivery,” the draft SOP stated, including all supply workers shall strictly put on masks always throughout the supply and keep minimal 3-feet distance with prospects.
“Cash on Delivery options should be discouraged as far as possible for all order irrespective of the item or value of the order,” it added.